Privacy Policy

1.1Pick N Win Competitions Limited (the "Promoter") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how the Promoter collects, uses, stores, and protects your personal data when you use the Website.

1.2 The Promoter is the data controller for the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1.3 Contact: info@picknwincompetitions.com

1.4 This Website is not intended for children under the age of 18. The Promoter does not knowingly collect personal data from children.

1.5 This Privacy Policy should be read alongside our Terms and Conditions.

The Promoter may collect the following categories of personal data:

• Identity Data: first name, last name, date of birth.
• Contact Data: email address, telephone number.
• Account Data: account credentials. Passwords are protected and never stored in readable form.
• Financial Data: transaction history, entry fees paid, and prizes won. The Promoter does not have access to your full payment card details, which are processed by an accredited payment processor.
• Technical Data: IP address, browser type and version, device information, operating system, and time zone setting.
• Usage Data: information about how you use the Website, including pages visited, competitions viewed, and features used.
• Communications Data: correspondence between you and the Promoter, including support requests.
• Competition Data: competitions entered, skill question responses, entry references, and competition results.

The Promoter does not collect Special Categories of Personal Data, such as data about race, ethnicity, religious beliefs, health, sexual orientation, or political opinions.

• Directly from you: when you register, enter competitions, update your profile, contact us, or submit a support request.
• Automatically: through cookies and similar technologies when you use the Website.
• From our service providers: payment confirmation from our payment processor. Full card details are not shared with the Promoter.

The Promoter uses your personal data for the following purposes:

To operate your Account and provide our services

• Processing your registration and managing your Account.
• Processing competition entries and payments.
• Determining and notifying competition winners.
• Delivering prizes.
• Sending transactional communications, including entry confirmations, winner notifications, and security alerts.

Lawful basis: performance of a contract between you and the Promoter.

To communicate with you

• Responding to your enquiries and support requests.
• Sending service-related updates.

Lawful basis: performance of a contract or legitimate interest.

To send marketing communications

• Competition alerts, promotional offers, and newsletters where you have opted in.

Lawful basis: consent. You may withdraw consent at any time.

To protect our business and users

• Detecting and preventing fraud, abuse, and security incidents.
• Enforcing our Terms and Conditions.
• Preventing multiple account abuse.
• Monitoring responsible play.

Lawful basis: legitimate interest.

To improve our services

• Analysing usage patterns to improve the Website.
• Understanding how our competitions perform.

Lawful basis: legitimate interest.

To comply with legal obligations

• Tax reporting and record-keeping.
• Responding to lawful requests from regulatory authorities or law enforcement.

Lawful basis: legal obligation.

5.1 The Promoter will only send marketing communications where you have opted in.

5.2 You can opt out at any time by updating your preferences in your Account settings, clicking the unsubscribe link in any marketing email, or contacting the Promoter at info@picknwincompetitions.com.

5.3 Opting out of marketing does not affect transactional communications, such as entry confirmations, winner notifications, and account security alerts, which are necessary for the operation of your Account.

6.1 The Promoter may share your personal data with:

• Payment processing providers: to process your entry payments securely.
• Email service providers:to send transactional and marketing communications on the Promoter's behalf.
• Hosting and infrastructure providers: to operate and maintain the Website.
• Professional advisors: including solicitors, accountants, and auditors, under obligations of confidentiality.
• Regulatory and legal authorities:where required by law or to protect the Promoter's legal rights.

6.2 All third-party service providers are contractually bound to process your data only as instructed by the Promoter and in compliance with applicable data protection law.

6.3 The Promoter does not sell your personal data to any third party. The Promoter does not share your data with advertisers.

7.1Some of the Promoter's service providers may process data outside the European Economic Area (EEA).

7.2 Where data is transferred outside the EEA, the Promoter ensures appropriate safeguards are in place, including transfers to countries with an EU adequacy decision, Standard Contractual Clauses approved by the European Commission, or other legally recognised transfer mechanisms.

8.1 The Promoter implements appropriate technical and organisational measures to protect your personal data, including:

• Protection of data in transit.
• Secure password storage. Passwords are never stored in plain text.
• Payment card details are processed by an accredited payment provider and are never accessed or stored by the Promoter.
• Access to personal data is restricted to authorised personnel on a need-to-know basis.
• Regular security reviews and updates.

8.2 While the Promoter takes all reasonable steps to protect your data, no method of transmission over the internet is entirely secure. The Promoter cannot guarantee absolute security.

The Promoter retains personal data for the following periods:

• Account data: for the duration of your Account plus 6 years following closure, to comply with Irish tax and legal requirements.
• Transaction and competition records: 6 years from the date of the transaction or competition.
• Marketing consent records: for the duration of consent plus 2 years, to demonstrate consent if required.
• Technical and usage data: 13 months.
• Support communications: 2 years from resolution.

After the applicable retention period, data is securely deleted or irreversibly anonymised.

Under the GDPR, you have the following rights in relation to your personal data:

• Right of Access: request a copy of the personal data the Promoter holds about you.
• Right to Rectification: request correction of inaccurate or incomplete data.
• Right to Erasure: request deletion of your data in certain circumstances.
• Right to Restrict Processing: request that the Promoter limits how it uses your data.
• Right to Data Portability: receive your data in a structured, commonly used, machine-readable format.
• Right to Object: object to the processing of your data where it is based on legitimate interests.
• Right to Withdraw Consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Rights related to Automated Decision-Making: the Promoter does not make decisions based solely on automated processing that produce legal effects or similarly significant effects on you.

To exercise any of these rights, contact the Promoter at info@picknwincompetitions.com with the subject line "Data Protection Request". The Promoter shall respond within one calendar month.

These rights may be exercised free of charge. The Promoter may charge a reasonable administrative fee for manifestly unfounded or excessive requests.

11.1 The Website uses cookies and similar browser storage technologies. Cookies are small text files placed on your device when you visit the Website.

11.2 The Promoter uses only strictly necessary cookies required for the Website to function, including authentication and session management cookies. The Promoter does not currently use analytics, advertising, or tracking cookies.

11.3The Website also stores your account profile in your browser's local storage (pnw_auth_user_cache) to improve loading performance. This data is cleared when you log out.

11.5 If the Promoter introduces any optional cookies in future, your explicit consent will be obtained before they are placed. Full details of all cookies and browser storage are available in our Cookie Policy.

11.6 You can manage or delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using core Website features.

12.1 The Website may contain links to third-party websites. The Promoter is not responsible for the privacy practices or content of these external sites.

12.2 The Promoter encourages you to review the privacy policies of any third-party sites you visit.

13.1 The Website and Competitions are not directed at individuals under the age of 18.

13.2 The Promoter does not knowingly collect personal data from children under 18.

13.3 If the Promoter becomes aware that it has inadvertently collected data from a child under 18, it shall delete that data without delay.

13.4 If you believe a child under 18 has provided personal data to the Promoter, please contact info@picknwincompetitions.com immediately.

14.1 The Promoter may update this Privacy Policy from time to time to reflect changes in processing activities, legal requirements, or business practices.

14.2 Material changes shall be communicated via email to registered users and/or by a prominent notice on the Website.

14.3The "Last updated" date at the top of this policy will reflect the most recent revision.

14.4 Continued use of the Website following publication of changes constitutes acceptance of the updated Privacy Policy.

15.1 If you are dissatisfied with how the Promoter handles your personal data, please contact the Promoter in the first instance at info@picknwincompetitions.com.

15.2 You have the right to lodge a complaint with the Irish Data Protection Commission:

• Website: www.dataprotection.ie
• Email: info@dataprotection.ie
• Telephone: +353 (0)1 765 0100 / 1800 437 737
• Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland